Warranty
We work hard to ensure the quality and performance of every Pedro’s product and proudly stand behind them with industry leading warranty policies.
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Pedro's Lifetime Warranty covers all applicable Pedro’s tools and accessories against breakage, malfunction, or defect. Under this warranty, we will repair or replace your product, at our discretion. Normal wear is not covered. |
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Pedro's 2-Year Warranty covers all applicable Pedro’s tools and accessories against breakage, malfunction, or defect. Under this warranty, we will repair or replace your product, at our discretion, within two years of the purchase date. Normal wear is not covered. |
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Bike Care |
Our cleaner and lubricant products have been developed to keep your bike clean and running right. If any of our cleaner or lubricant products are unsatisfactory, we will replace the product with a new one, or send you a similarly priced product of your choice. |
The 2-Year Warranty applies to the following items:
- Tulio Q/R Skewer Multi-tool
- Torque Wrenches
- Floor Pumps
- Discontinued items
Warranty Submission Instructions:
U.S. Consumers:
The best way to submit a Pedro’s warranty claim is through a bike shop that has an account with Quality Bicycle Products. Quality Bicycle Products is a prominent distributor in the United States and is set up to handle all Pedro’s warranty claims through your local bike shop in a timely manner.
U.S. Shops:
Please call Quality Bicycle Products customer service at 1-800-346-0004 and they will provide you with further warranty submission instructions.
U.S. Consumers & Shops:
If you are unable to submit your claim as described above, please email warranty@pedros.com and include the requested information listed below.
Europe:
For customers in Europe please visit Pedro's Europe's Warranty Page.
International Outside Europe:
For all customers outside of the United States, please contact your local distributor for all warranty claims. If your warranty claim cannot be resolved, please email warranty@pedros.com and we will do our best to help you.
In your email please include:
- Your Full Name and Shop Name (if applicable)
- Phone Number
- Shipping Address
- Product Name
- Where Purchased
- Date Purchased
- Brief description of the problem and/or any special instructions.
- Please include an attached photo of the warranty item.
For submissions made directly to Pedro’s, items DO NOT need to be sent back.