We work hard to ensure the quality and performance of every Pedro’s product and proudly stand behind them with industry leading warranty policies.
Our cleaner and lubricant products have been developed to keep your bike clean and running right, so you can enjoy the ride. If any of our cleaner or lubricant products are unsatisfactory, we will replace the product with a new one, or send you a similarly priced product of your choice.
Pedro's Lifetime Warranty covers all applicable Pedro’s tools and accessories against breakage, malfunction, or defect. Under this warranty, we will repair or replace your product, at our discretion.
Pedro's 2-Year Warranty covers all applicable Pedro’s tools and accessories against breakage, malfunction, or defect. Under this warranty, we will repair or replace your product, at our discretion, within two years of the purchase date. The 2-Year Warranty applies to the following items:
- Tulio Q/R Skewer Multi-tool
- Pro Torque Wrench
- Demi-torque Wrench
- Domestique Floor Pump
- Prestige Floor Pump
- Super Prestige Floor Pump
- Blow-Out Bags
- Discontinued items
The best way to submit a Pedro’s warranty claim is through a bike shop that has an account with Quality Bicycle Products. Quality Bicycle Products is a prominent distributor in the United States and is set up to handle all Pedro’s warranty claims through your local bike shop in a timely manner. Shops: please call Quality Bicycle Products customer service at 1-800-346-0004 and they will provide you with further warranty submission instructions.
If you are unable to submit your claim through a shop, please email email@example.com with the information listed below.
For all customers outside of the United States, please contact your local distributor for all warranty claims. If your warranty claim cannot be resolved, please email firstname.lastname@example.org and we will do our best to help you.
In your email please include:
Your Full Name and Shop Name (if applicable)
Brief description of the problem and/or any special instructions.
Please include an attached photo of the warranty item.
For submissions made directly to Pedro’s, items DO NOT need to be sent back.
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