Enjoying the Ride Since 1989
Warranty

We work hard to ensure the quality and performance of every Pedro’s product and proudly stand behind them with industry leading warranty policies.

Cleaner & Lubricant Guarantee:

Our cleaner and lubricant products have been developed to keep your bike clean and running right, so you can enjoy the ride. If any of our cleaner or lubricant products are unsatisfactory, we will replace the product with a new one, or send you a similarly priced product of your choice.

Pedro's Lifetime Warranty covers all applicable Pedro’s tools and accessories against breakage, malfunction, or defect. Under this warranty, we will repair or replace your product, at our discretion.

Pedro's 2-Year Warranty covers all applicable Pedro’s tools and accessories against breakage, malfunction, or defect. Under this warranty, we will repair or replace your product, at our discretion, within two years of the purchase date. The 2-Year Warranty applies to the following items:
- Tulio Q/R Skewer Multi-tool
- Pro Torque Wrench
- Demi-torque Wrench
- Domestique Floor Pump
- Prestige Floor Pump
- Super Prestige Floor Pump
- Blow-Out Bags
- Discontinued items

U.S. Warranty Submission Instructions:

The best way to submit a Pedro’s warranty claim is through a bike shop that has an account with Quality Bicycle Products. Quality Bicycle Products is a prominent distributor in the United States and is set up to handle all Pedro’s warranty claims through your local bike shop in a timely manner. Shops: please call Quality Bicycle Products customer service at 1-800-346-0004 and they will provide you with further warranty submission instructions.

If you are unable to submit your claim through a shop, please complete the below form and submit to Pedro’s. For submissions made directly to Pedro’s, items DO NOT need to be sent back. Towards the end of this form is a photo upload field, please upload a photo(s) of the warranty item.

For all customers outside of the United States, please contact your local distributor for all warranty claims. If your warranty claim cannot be resolved, please use this form to submit a warranty claim and we will do our best to help you.

*Required Fields

In an effort to reduce spam, please answer the following question:
What is 2x2? 

Your Full Name*

Your Email*

Your Phone Number*

Your Street Address*

City*

State*

Zip Code*

Item Name(s) and Quantity*

Purchased From*

Date Purchased*

Brief description of the problem and/or any special instructions.*

Upload Photo of Warranty item

*If you do not receive an email reply from us within three business days, please email warranty@pedros.com to let us know

Dear Customers,
Due to unprecedented order volume through pedros.com and at dealers and distributors nationwide, there may be delays in processing orders, and shipping times may be longer than usual. We use a platform whereby orders placed on pedros.com are first offered to our network of retailers. When a retailer claims an order, the order becomes theirs and they fulfill and ship your order. If not claimed by a retailer, Pedro's will fill your order directly as quickly as possible. We ask for your patience with Pedro's and our retailers during these challenging times.

You can check order status at any time by logging into your account, or entering order number and zip code (no login needed), at: shopatron.com/account/log_in. If you have further questions about your order, please visit kibo.force.com/consumersupport/s/?language=en_US.

We feel incredibly lucky to have such amazing customers during these difficult times. We appreciate your patience and continued support!
Thank you,
Jim, Matt, and Jay
Pedro's NA Team